So after researching were to go and then spending what can only be described as a small fortune on a Holiday, to celebrate my wedding and our 1st Christmas together, I was very disappointed when I fell ill.
I thought my illness would pass but after 3 days of not being able to eat or drink I went to the onsite Doctor. The Doctor spoke broken English and wrote out the prescription and letter for my insurers in Spanish (I think). I was told by the Doctor that I was ill due to something I had eaten and I was given an injection and about 3 different types of tablets to take a various times of the day, together with chewable tablets and a dissolvable drink substance. I had to pay for the medication and treatment which ate into our Holiday spends. I was told to only eat rice and chicken and only drink water. Not a great way to enjoy an All Inclusive Holiday! When I asked my tour representative to translate the letter from the Doctor to my insurers, the look on his face was one of horror and he told me it was due to food poisoning. We had to cancel a long awaited trip to Havana and spend all our time on the complex. Meaning we could not enjoy the remaining week that we had left and I could not toast to the New Year, but spent midnight in bed while others went to the Hotel’s beach party.
When you all ill on Holiday it is important to try and pinpoint what you believe has made you ill. What day you began feeling ill, where you had eaten that day and/or the day before and what else you did at the time such as swimming in a pool. If other people on the same holiday fall ill then it is important to get their contact details. Many Hotels will say that you were an isolated case. This is what my tour representative tried to say to me. But I knew of another lady who had the same illness but had ended up on a drip for several days, so I knew it was not an isolated incident.
Poor food hygiene is what causes most illnesses whilst on holiday. Whilst this may not be as a direct result of your holiday representative or tour operator, it is still their responsibility to ensure that good food hygiene systems are in place. It is your tour operator’s responsibility to take all reasonable steps to ensure your health and safety is not put at risk. If they breach or fail in that duty then you may be able to pursue a claim.
Can you Claim?
If you have suffered illness abroad, you may be able to claim compensation either against your tour operator under The Package Travel, Package Holidays and Package Tours Regulations 1992 or against your hotel, cruise line operator or any other party that has caused your illness.
What can you claim for?
This depends on the circumstances but generally you can claim for loss of enjoyment of the holiday and out of pocket expenses, together with compensation for the illness/injury itself.
What to do if you become ill.
Written by Mrs Alisha Butler-Ward a Solicitor with Burd Ward Solicitors.